Submitting the Report to SingleStore Support

The reports can be attached to a support request submitted through the regular means; however, there are size restrictions that limit how large a file sent over email or uploaded to our ticketing system can be. Some cluster reports can be very large.

Many organizations have preferred methods of transferring large files that comply with their internal requirements (OneDrive, Box, Google Drive, self-hosting, etc.) if there is a preferred way to transfer large documents that complies with the org requirements, we will work with you to acquire it with the information provided.

If the organization does not have a preferred method of transferring such files, you can contact SingleStore Support and we will generate credentials for you to upload the files to us directly.