How do I file a support ticket?

  1. Navigate to

  2. Click Sign In at the top of the page and enter your credentials.

  3. After signing in, click Submit a Support Request at the top of the page.

  4. Fill out the request form by following the guidelines in this FAQ. Also please indicate whether you are using SingleStore Managed Service or are running SingleStore DB in a self-hosted environment.

  5. After you have finished filling out the form, click Submit.

    You will see your current ticket and its replies, ticket ID for your communication with SingleStore Support, as well as the ability to add more information or additional CC email addresses.