What does each ticket severity level mean?

  • P1 - Production Outage

    Use the Urgent priority when experiencing a severe problem preventing you from using your SingleStore DB cluster or causing downtime to your production systems.

  • P2 - Production workload impaired with no workaround

    Use the High priority when you are able to use the database, but performance is severely degraded or limited from normal expectations.

  • P3 - Moderate impact with workaround

    Use the Normal priority when you are having a development/test cluster performance issue or outage, your non-production workload is impaired, or are experiencing some behavior with minimal business impact.

  • P4 - General product questions, low impact issues

    Use the Low priority when you have general product questions, experience behavior you want to investigate further, or wish to submit a product feature request.