What should I include in my Support ticket?

  1. One of Support’s most useful tools is the SingleStore DB cluster report. If you are a customer running self-hosted SingleStore DB, generate and upload a SingleStore DB cluster report in your first submission to Support so that you provide Support with as much initial information as possible. For more information on how to do this, see Generating a Cluster Report.

  2. Provide a detailed description of the issue and include all steps/actions which led you to the issue or error you have experienced. Error messages are helpful, but please also provide the actions you took when you encountered the error, if known.

  3. Include screenshots if you believe they may be helpful to our support engineers.

  4. Do not include passwords, login credentials or personally identifiable information.